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Yes You can Return ! NO RESTOCKING FEES!
Orders postmarked within 7 days of the delivery date get FREE RETURN SHIPPING!
Do you offer Free Return Shipping?
At AnChus returns are easy! Return within 7 days of the delivery date, and we'll cover the cost of your return shipping!
What is your Return & Exchange Policy?
• We accept returns postmarked within 7 days of the delivery date.
• Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
• If you choose to be refunded in AnChus Online Credit, you will receive an additional $10 in AnChus Online Credit once your refund has been processed! This does not apply to late returns or orders that any online credit was applied to. Limited to one bonus credit per order.
• Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains may be subject to refusal.
• Items must be returned in their original wrap box and placed inside an additional box for shipping transit. Damage to the box makes items ineligible for return. If received damaged, items will be shipped back and subject to additional shipping costs.
• Final Sale items cannot be returned, refunded or exchanged.
• Gift cards cannot be returned or refunded.
• Items under $20 are returnable but not exchangeable.
• Original shipping is non-refundable.
How do I make a return?
To return your item(s), follow the steps below:
If you checked out as a guest, Contact Us to enquiry return.
If you have an account with AnChus:
1. Sign In to your account.
Contact Us to enquiry return .
Making a return from Alaska or Hawaii? No problem! Contact Us to enquiry return.
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. AnChus.com is not responsible for missing, damaged, or packages lost in transit.
No waiting! Your new items will be processed and shipped out promptly after contacting customer service. When your return is received and processed, we'll email you a refund notification.
Do I have to pay for my new exchange now?
To make exchanges fast and easy, we create a new order for the exchange item you'd like to receive. When the order is created, you are asked to provide a method of payment that will be charged at that time. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s).
How long do I have to make a return or exchange?
Returns & exchanges are accepted within 10 days of receiving your order.
Can I send back items from different orders?
How do I get a Return Label?
Contact Us to enquiry return.
What if my package was refused or was undeliverable?
We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team Contact Us for assistance.

Can I exchange more than once on an order?
Yes! Contact Us to enquiry return .

How long will it take to get my refund?
Please allow 3-20 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued. We won't leave you hanging!

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購物需知
AnChus台灣區隸屬於安柯瑟有限公司,請在購物前詳細閱讀AnChus購物規則_,凡完成訂單即視同完成閱讀及同意AnChus購物規則。
✦ 若有商品/訂單疑問我該如何AnChus聯繫客服?
AnChus提供線上即時客服LINE: @akr0487v
 您在這個時間的留言或信件,AnChus都會盡快回覆您,感謝您的支持與配合!(登入會員即可查看訂單狀況)
✦ 請問AnChus有實體店面嗎?
 目前AnChus主要於線上販售,若有實體展間或合作展售店家將會公告。
✦ 請問運費如何計算?
目前AnChus提供全球免運費
✦ 請問商品可送海外國家嗎?
 AnChus 是紐約創立的品牌,大部份商品多由紐約出貨,在美國區客戶可多加利用。
✦ 下單後何時會收到商品? 
 您的訂單成立後依選擇物流而有不同到貨時間,如特殊節日及假日會延遲1-2天發貨敬請見諒!
訂單將於2-7個工作天為您安排出貨;出貨後將於2-7個工作天為您送達。
✦ 合金飾品會不會過敏,會不會褪色?
 AnChus 提供了鍍上14K金 / 白金的輕奢珠寶系列,可避免過敏。服飾珠寶合金材質,約有80%的抗敏率,但若是您配戴非純金或純銀的飾品就會過敏的話,建議您選擇我們的輕奢珠寶系列商品!其他飾品材質小知識,請見:飾品材質小知識
 無論是合金還是純銀飾品,其氧化褪色的速度,依商品使用、保養及收納的方式不同,都會產生極大的差異!正確飾品保養小常識,請見:飾品保養小常識
✦ 商品賣完了還會有嗎?
AnChus的商品皆限量,售完即斷貨,建議立即下單,AnChus提供藝人及新品穿搭的社群平台,可以立即得到新品資訊。
Instagram: @anchus_jewelery
Twitter:   @Anchusny
✦ 請問有提供維修保養服務嗎?
 關於商品的售後服務會視商品狀況而處理方式有所不同,請mail 留下您的聯絡方式,我們將會盡快與您聯絡
✦ 沒有註冊會員也一樣可以下單嗎?
可以。
✦ 如何註冊成會員呢?
 進入AnChus官網後,在頁面右上角點選「建立帳戶」,按照指示填寫送出即可。
✦ 下單時要注意什麼嗎?
收件地址與帳單地址必須為同一資料。
 
網路詐騙警語
*不要依指示到ATM前操作
*客服人員不會主動打電話聯絡誤設多期扣款