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Yes You can Return ! NO RESTOCKING FEES!
Orders postmarked within 7 days of the delivery date get
FREE RETURN SHIPPING!
Do you offer Free Return Shipping?
At AnChus returns are easy! Return within 7 days of the delivery date, and we'll cover the cost of your return shipping!
What is your Return & Exchange Policy?
• We accept returns postmarked within 7 days of the delivery date.
• Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
• If you choose to be refunded in AnChus Online Credit, you will receive an additional $10 in AnChus Online Credit once your refund has been processed! This does not apply to late returns or orders that any online credit was applied to. Limited to one bonus credit per order.
• Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains may be subject to refusal.
• Items must be returned in their original wrap box and placed inside an additional box for shipping transit. Damage to the box makes items ineligible for return. If received damaged, items will be shipped back and subject to additional shipping costs.
• Final Sale items cannot be returned, refunded or exchanged.
• Gift cards cannot be returned or refunded.
• Items under $20 are returnable but not exchangeable.
• Original shipping is non-refundable.
How do I make a return?
To return your item(s), follow the steps below:
If you checked out as a guest, Contact Us to enquiry return.
If you have an account with AnChus:
1. Sign In to your account.
Contact Us to enquiry return .
Making a return from Alaska or Hawaii? No problem! Contact Us to enquiry return.
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. AnChus.com is not responsible for missing, damaged, or packages lost in transit.
No waiting! Your new items will be processed and shipped out promptly after contacting customer service. When your return is received and processed, we'll email you a refund notification.
Do I have to pay for my new exchange now?
To make exchanges fast and easy, we create a new order for the exchange item you'd like to receive. When the order is created, you are asked to provide a method of payment that will be charged at that time. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s).
How long do I have to make a return or exchange?
Returns & exchanges are accepted within 10 days of receiving your order.
Can I send back items from different orders?
How do I get a Return Label?
Contact Us to enquiry return.
What if my package was refused or was undeliverable?
We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team Contact Us for assistance.

Can I exchange more than once on an order?
Yes! Contact Us to enquiry return .

How long will it take to get my refund?
Please allow 3-20 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued. We won't leave you hanging!
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退換貨注意事項
如需退/換貨必須保有商品原來的狀況 (不得有人為使用痕跡、故障、破損、刮傷、髒污、異味、受潮)且完整 (商品、配件、附件、贈品、內外包裝、發票完整) 之商品退/換貨服務。
感謝您購買AnChus 商品,AnChus為保護消費者權益,商品皆享有7天鑑賞期(含例假日),請買家留意,商品鑑賞期不等於試用期,如需退換貨請 詳閱以下退換貨事項。
  1. 7天鑑賞期非試用期,請保持無配戴及使用痕跡,若飾品刮傷受損,請恕無法接受退換貨。
  2. 7天鑑賞期時間判定基準:如12/01收到商品,則請12/07(含)前申請退換貨,依此類推。
  3. 退回時請保持商品與包裝完整,購買時所附發票請一併退回,遺失發票AnChus(安柯瑟有限公司)有拒絕退換貨權利。
  4. 依台灣消費者保護法,貼身飾品:耳環(耳針、穿刺型)屬個人衛生用品,故無試用期,並基於個人衛生原則亦不受理退換貨。
  5. 由於台灣區免運費,退貨需自行負擔退回寄送運費。
  6. 若扣掉退款商品金額有因「滿額/件促銷活動」而導致不足原滿額/件活動的門檻時,當時贈送的贈品及折扣須一併退還及折扣不生效,若贈品拆封使用過非全新,則無法受理退換貨
  7. 如商品超過鑑賞期欲辦理退換貨者,恕不受理。
  1. 若您收到瑕疵商品,請於3日內(含例假日)詢問辦理退換貨,AnChus(安柯瑟有限公司)將全額退費與負擔所有運費。
  2. 商品圖檔顏色因電腦螢幕設定差異會略有不同,以實際商品顏色為準,請見諒。
  3. 退款項目不適用於貴重金屬輕奢珠寶訂製款商品
  4. 所有特價商品、定製品、促銷活動或季節銷售期間購買的項目則不能退換貨。
  5. 退款金額將於收到申請後的7~14個工作天內退回,您的退款金額將會退至當初的訂單中。
如何退換貨:
1. E-mail 至 cpy923@hotmail.com 並提供您的購買憑證及退/換貨產品的原因。 或進入AnChus官網,登入會員後查詢您欲退換的訂單,在訂單留言通訊處告知退換商品,待客服人員回覆並填寫退換貨表單;若利用線上即時客服LINE: @akr0487v來詢問。
2. 一旦批准,消費者須將產品和所有包裝材料,放在原收到的商品包裝盒/袋中。 
3. 並透過“掛號”郵件寄送產品( 這是運送高價值物品的最安全的方式 )。 運輸過程中如有丟失或損壞的物品本公司將則不負任何責任。
4. 請您在寄回的包裝外清楚地寫上寄件者的聯絡方式姓名和地址。 
郵寄退換貨商品收件地址:
106 台北市大安區忠孝東路四段295號三樓
安柯瑟有限公司 (註明退換貨) 
退換貨流程:
客戶與AnChus客服人員確認退貨事務 →客戶將欲退回之商品連同原包裝及發票封裝後一併退回→通知AnChus客服人員寄送包裹編→AnChus客服紀錄包裹編號 客服人員核對包裹編號與商品狀況→ 退貨:於7-14個工作天退款、換貨/新品於客服人員收到瑕疵品並確認無誤後寄出
注意事項:
  1. 換貨商品,只接受因商品瑕疵之換貨,若要更換顏色,經客服人員確認有貨量後可更換, 但需自行負擔來回運費。
  2. 如退貨後,訂單總金額未達滿額門檻,則運費將會從退款金額中扣除。
以下情形不列入瑕疵範圍:
商品尺寸:正常誤差範圍1~3公分
商品色差:每台裝置皆因設備不同會有色差
極小汙點:直徑不超過0.5cm 
(已上幾點於國際驗貨標準皆屬於可接受範圍內,不屬於瑕疵) 
以下產品不能退換貨:
耳環類商品屬個人衛生用品,基於個人衛生原則不受理退換貨
耳環改夾、手鍊/項鍊修改長度皆不受理退換貨。
海外寄送亦不接受退換貨。
*如個人因素退換貨次數過多,AnChus 有權終止或暫停您全部或部分的購物與服務資格*