Orders postmarked within 7 days of the delivery date get
Do you offer Free Return Shipping?
At AnChus returns are easy! Return within 7 days of the delivery date, and we'll cover the cost of your return shipping!
What is your Return & Exchange Policy?
• We accept returns postmarked within 7 days of the delivery date.
• Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
• If you choose to be refunded in AnChus Online Credit, you will receive an additional $10 in AnChus Online Credit once your refund has been processed! This does not apply to late returns or orders that any online credit was applied to. Limited to one bonus credit per order.
• Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains may be subject to refusal.
• Items must be returned in their original wrap box and placed inside an additional box for shipping transit. Damage to the box makes items ineligible for return. If received damaged, items will be shipped back and subject to additional shipping costs.
• Final Sale items cannot be returned, refunded or exchanged.
• Gift cards cannot be returned or refunded.
• Items under $20 are returnable but not exchangeable.
• Original shipping is non-refundable.
How do I make a return?
To return your item(s), follow the steps below:
If you checked out as a guest, Contact Us to enquiry return.
If you have an account with AnChus:
1. Sign In to your account.
Contact Us to enquiry return .
Making a return from Alaska or Hawaii? No problem! Contact Us to enquiry return.
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. AnChus.com is not responsible for missing, damaged, or packages lost in transit.
No waiting! Your new items will be processed and shipped out promptly after contacting customer service. When your return is received and processed, we'll email you a refund notification.
Do I have to pay for my new exchange now?
To make exchanges fast and easy, we create a new order for the exchange item you'd like to receive. When the order is created, you are asked to provide a method of payment that will be charged at that time. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s).
How long do I have to make a return or exchange?
Returns & exchanges are accepted within 10 days of receiving your order.
Can I send back items from different orders?
How do I get a Return Label?
Contact Us to enquiry return.
What if my package was refused or was undeliverable?
We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team Contact Us for assistance.
Can I exchange more than once on an order?
Yes! Contact Us to enquiry return .
How long will it take to get my refund?
Please allow 3-20 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued. We won't leave you hanging!
1. E-mail 至 email@example.com 並提供您的購買憑證及退/換貨產品的原因。 或進入AnChus官網，登入會員後查詢您欲退換的訂單，在訂單留言通訊處告知退換商品，待客服人員回覆並填寫退換貨表單；若利用線上即時客服LINE: @akr0487v來詢問。
客戶與AnChus客服人員確認退貨事務 →客戶將欲退回之商品連同原包裝及發票封裝後一併退回→通知AnChus客服人員寄送包裹編→AnChus客服紀錄包裹編號 →客服人員核對包裹編號與商品狀況→ 退貨：於7-14個工作天退款、換貨／新品於客服人員收到瑕疵品並確認無誤後寄出
- 換貨商品，只接受因商品瑕疵之換貨，若要更換顏色，經客服人員確認有貨量後可更換, 但需自行負擔來回運費。