Yes You can Return ! NO RESTOCKING FEES!
Orders postmarked within 7 days of the delivery date get FREE RETURN SHIPPING!
Do you offer Free Return Shipping?
At AnChus returns are easy! Return within 7 days of the delivery date, and we'll cover the cost of your return shipping!
What is your Return & Exchange Policy?
• We accept returns postmarked within 7 days of the delivery date.
• Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
• If you choose to be refunded in AnChus Online Credit, you will receive an additional $10 in AnChus Online Credit once your refund has been processed! This does not apply to late returns or orders that any online credit was applied to. Limited to one bonus credit per order.
• Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains may be subject to refusal.
• Items must be returned in their original wrap box and placed inside an additional box for shipping transit. Damage to the box makes items ineligible for return. If received damaged, items will be shipped back and subject to additional shipping costs.
• Final Sale items cannot be returned, refunded or exchanged.
• Gift cards cannot be returned or refunded.
• Items under $20 are returnable but not exchangeable.
• Original shipping is non-refundable.
How do I make a return?
To return your item(s), follow the steps below:
If you checked out as a guest, Contact Us to enquiry return.
If you have an account with AnChus:
1. Sign In to your account.
Contact Us to enquiry return .
Making a return from Alaska or Hawaii? No problem! Contact Us to enquiry return.
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. AnChus.com is not responsible for missing, damaged, or packages lost in transit.
No waiting! Your new items will be processed and shipped out promptly after contacting customer service. When your return is received and processed, we'll email you a refund notification.
Do I have to pay for my new exchange now?
To make exchanges fast and easy, we create a new order for the exchange item you'd like to receive. When the order is created, you are asked to provide a method of payment that will be charged at that time. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s).
How long do I have to make a return or exchange?
Returns & exchanges are accepted within 10 days of receiving your order.
Can I send back items from different orders?
How do I get a Return Label?
Contact Us to enquiry return.
What if my package was refused or was undeliverable?
We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team Contact Us for assistance.
Can I exchange more than once on an order?
Yes! Contact Us to enquiry return .
How long will it take to get my refund?
Please allow 3-20 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued. We won't leave you hanging!